đĄī¸ Our Freshness Guarantee
We stand behind the quality of our products. If you receive items that don't meet our freshness standards, we'll make it right â no questions asked.
âŠī¸ Return Policy
Fresh Produce
Report quality issues within 24 hours of delivery. Send a photo for quick resolution.
Packaged Goods
Return unopened items within 7 days for a full refund.
Non-Returnable
Opened or partially consumed items cannot be returned (except for quality issues).
đ° Refund Options
- â Full Refund - Money back to your original payment method
- â Replacement - We'll send fresh items at no extra cost
- â Store Credit - Credit for your next order (10% bonus!)
đ How to Request a Return/Refund
- Contact Us - Call +254 700 000 000 or email support@freshfarmgroceries.co.ke
- Provide Details - Share your order number and describe the issue
- Send Photos - For quality issues, a quick photo helps us process faster
- Resolution - We'll resolve your issue within 24-48 hours
âąī¸ Refund Timeline
| Payment Method | Refund Time |
|---|---|
| M-Pesa | Within 24 hours |
| Card Payment | 3-5 business days |
| Store Credit | Immediate |
đŦ Questions?
Our customer service team is here to help! Contact us anytime and we'll ensure you're completely satisfied with your shopping experience.
Contact Support